Privacy policy

Last updated: April 2018
We kindly ask you to read through this policy. Do not hesitate to contact us should you have any questions.

The ivii website is designed to help our customers, partners and other visitors quickly and easily. It’s also designed to protect their privacy.

We only collect personal data on our website after you have given us your explicit and voluntary consent, or if you have provided us with personal information yourself.

It is possible to use our website without any personal data being stored. We will ask for your consent when we collect data for a specific purpose. We implement this data to make using our website simpler or to enhance its features.

We take careful precautions to protect your data from loss, manipulation and unauthorized access. Our precautions are in line with the latest technological developments and legal requirements. Our internet activities are in accordance with the applicable data protection law.


We store certain information in the form of cookies. These small text files also contain personal information that can be read at a later time by a web server in the domain that the cookie deposited on your computer.

We only use cookies in order to make our website more user-friendly for you, for example, to keep the navigation menu hidden.

You can either accept cookies or reject cookies in the corresponding message. If you reject cookies, we will not deposit any. You can also prevent cookies from being set up in the configuration of your browser. We would like to take the opportunity to point out, however, that you will not be able to use certain features of this website without cookies.

Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyse your use of our website. The information about the use of this website generated by the cookie is transferred to a Google server in the USA and stored there. Your IP address is disguised to conform with the GDPR.

Google will use this information to evaluate the use of the website, to compile reports on website activity for the website operators, and to provide further services related to the use of the website and the Internet. Google may also transfer this information to third parties, provided this is required by law or if third parties process this data on behalf of Google.

Server log files

The website provider automatically collects and saves information in server log files, which your browser automatically transmits. This includes:

  • Browser type / browser version
  • Operating system used
  • Referrer URL (the URL address of the website visited prior to our website)
  • Host name of the accessing computer
  • Time of the server query
  • Apache log
  • PHP log

Personal data that is processed for the purpose indicated above is stored for a period of 14 days. It is NOT possible to trace this data back to a certain person. This data will NOT be combined with other sources of data. We reserve the right to check this data at a later time, if we learn of specific evidence of unlawful use.

ChatBot (now disabled!)

The ChatBot on our website sends the questions to the server of Google Dialogflow, to the Microsoft Bot Framework and our development partner Botential.

We only use our own IP address to communicate with Google Dialogflow. The personal data of our visitors remains protected.

The Microsoft Bot Framework comprises several web services that enable intelligent dialogues. As the provider of these services, Microsoft uses the data for the function of the bot. For more information on the Microsoft privacy policy, please visit The use of bot dialogue data is also covered in the “Conversational channel’s applicable terms of use, privacy and data collection policies”.

Botential (Guid.New GmbH, Raiffeisenstrasse 214 b, 8041 Graz, Austria) processes the dialogues without IP addresses or cookies, and instead only with IDs that are generated completely anonymously.


No matter how tempting, we recommend that only those aged 18 and above use the ChatBot.

Information, deletion, revocation

You are always entitled to free information about your stored personal data, its origin and recipient, the purpose of the data processing as well as the right to correct or delete this data. For further information on the topic of personal data, please contact us at any time at .

Contact by email

If you send us inquiries by email through our website, your data, including the contact data you provide, will be stored by us for the purpose of processing the inquiry and for any follow-up questions. We handle this data in strict confidence and do NOT forward it to third parties without your explicit consent.

Hyperlinks to other websites

The website contains links to external websites. As we are unable to influence these websites, we cannot take any responsibility for their content and data protection policies.

Controller of the processing of personal data:

ivii GmbH

Gewerbeparkstraße 17

8143 Dobl bei Graz


Commercial register number: 450883 p

Data processing register number: 4017075